Because Americans want to much money to do the same job and the bosses who run companies don't care about you once they have your money.
You should have either called back again and talked to someone different (easy to do), or used the online warranty forms they had for their recall on their website.
I've had a number of unintelligible operators I've had to speak to in India (or wherever NOT in America) - especially from Microsoft. It's always easier to just hang up and call again and hope you get someone better than to piss them off and have them write nasty notes in your case file that the next person will read and not help you either. (You can always blame a bad phone line for the disconnect!)
You just made a fantastic argument for buying a Mac, BTW: Tons of Apple stores all over the place with free walk-in help and diagnosis (repairs aren't free unless under warranty...) and all their phone support is in the US.
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- Mike
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