been there done that ... just went through hell with home depot/hampton bay for ceiling fan parts to fix hurricane sandy damage. jumped through all their hoops, gave them the right upc, serial number, model number yadda yadda ... 3 weeks later wrong parts arrive ...after a month and a half of dealing with them myself and a somewhat decent manufacturing rep finally figure out they put the wrong sticker on the fan itself. rather than admit their goof the higher ups wanted photo evidence to prove it ...took almost 3 months to get blades, arms and a light globe.
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